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Course Description

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.

This Two days course is designed to effectively prepare aspiring service professionals to sit and pass the ITIL® Examination from PEOPLECERT.

 

What You Will  Learn?

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL4 guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Target Audience

  • Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business
  • controlling or reducing IT costs,
  • Improving IT service quality, and balancing IT resources in the most effective manner.
  • All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Course Outline

  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)
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Course Content



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Course Rating

PriceTK: 25000

    Target Audience

    • Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business
    • controlling or reducing IT costs,
    • Improving IT service quality, and balancing IT resources in the most effective manner.
    • All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

    Pre-Requisite

    • Familiarity with IT terminology and IT-related work experience are recommended

    Course Features

  • Lectures 4
  • Quizzes 1
  • Duration 08:00 hours
  • Skill level All level
  • Language English,Bangla
  • Assessments yes

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