Every organization depends on reliable and secure IT systems. Whether you're dealing with day-to-day business activities or innovative projects, a fully functioning IT department is always an essential condition for success. With almost 15 years of experience we advise clients on how to organize, optimize and manage their IT departments. We utilize our own best practices developed in the marketplace (such as ITIL® and PRINCE2®). The expertise of Dot Com Systems in the field of IT Service Management, Governance, Lean IT and Architecture & Innovation guarantees improved professionalism of your IT department's processes and business in line with all relevant standards.

IT Project Management Improvement

One of the key measures of a professional or a professional organization is whether they are capable of rolling out renovation and innovation. This is true for plumbers and perhaps more so for IT departments. The reputation of IT departments is not so good in this area, which means it is important that your IT department accepts, manages and takes projects into production in a professional way. The use of best practices offers an effective way to do this. However, best practices must be implemented correctly. Quint guarantees the success of projects within your IT department. We train project leaders and coach them to improve project implementation. Furthermore, we work with the IT management team and clients to create an environment in which projects can be implemented with excellence and are deployed in a controlled manner. Our aim is to deliver an assured project management method together with well-trained, experienced IT project managers. In the context of working steering groups, your IT department will ensure the success of projects.

 

Design of the IT organization

In existing IT organizations, efficiency and effectiveness sinks or swims on having the right people in the right places. We often notice that IT organizations are organized in a technical way, resulting in a loss of incentive for customer-friendly service. Furthermore, a well-functioning IT organization needs clear management based on clear delivery and management processes together with performance indicators and senior-level agreement on how the IT organization will be managed. When IT organizations are founded, merged or split, it is necessary to assess – aside from technical scope and sizing – the aforementioned processes, performance indicators and workforce, as well as the question of how the desired final situation might be implemented. Together with your IT management team, Dot Com Systems ensures that your IT organization is conceptualized and optimized in terms of departmental structure and process design, but particularly in terms of management action. Within four weeks, you will have a well-founded organizational structure with management mechanisms which will be fully operational within your IT organization within two months.