Program Overview

Learn how to scope, plan and implement a data centre design to meet the ever expanding demands of today’s business environment. Utilising current industry best practices and applicable standards across the key data centre infrastructures.

The Certified Data Centre Professional (CDCDP®) program is proven to be an essential certification for individuals wishing to highlight their expertise and progress their career within the data centre sector.

The program has a comprehensive agenda that explores and addresses the key elements associated with designing a data centre. It teaches industry best practice principles for the design, construction and operation of computer rooms and data centre facilities. The program also breaks down and addresses the requirements of a successful design to meet the business needs incorporating the key infrastructure elements of the physical infrastructure, electrical distribution systems, air-conditioning, data cabling and building support systems. It concludes with a comprehensive case study exercise that leads learners through the design steps from initiation to commission, covering the business decisions, design scope and implementation phases that need to be addressed throughout the design configuration process.

The CDCDP® also takes into account the requirements of the current BS EN 50600 and TIA 942-A standards, industry best practice documentation and codes of conduct. During the program learners will also have access to current standards for reference purposes.

The CDCDP® program is classroom based and led by one of CNet Training’s expert instructors.

The CDCDP® program content is continually updated to reflect the current data centre industry design practices and supporting technology.

The program will prove beneficial for those professionals already working and implementing design projects within a data centre facility or those looking to move into the data centre environment from IT, network, data cabling or facilities management backgrounds.

Program Content

The CDCDP® Program consists of 868 pages of rich technical content of learning and reference material.

Learner Profile

The program is designed for individuals involved with, or responsible for an existing data centre, or those looking to achieve best practice when designing and implementing these facilities. Suitable for those with experience in the data centre sector, the program covers in-depth issues on a wide range of relevant topics and is consistently updated to reflect the latest trends and developments.

Interest Free Payment Option Available for UK Residents

CNet Training now offer up to 12 months interest free payment options for those in the UK. Find out if you are eligible here.

Program Duration

The Certified Data Centre Design Professional (CDCDP®) program is 7 days in duration, however it can be split into two units and taken separately:

The Certified Data Centre Design (CDCD®) – Core Unit is a 3 day unit
The Certified Data Centre Design (CDCDP®) – Professional Unit is a 4 day unit

You must successfully complete the (CDCD®) core unit before moving on to the (CDCDP®) professional unit

Pre-requisites

Experience of working within a data centre environment is essential.

Program Requirements

You are required to bring a laptop or tablet device with you.

Program Objectives

Learners gain a comprehensive insight into the essential elements of data centre design and how to address them in a variety of situations and applications.

You will also gain the following:

  • Official Certified Data Centre Design Professional (CDCDP®) certification
  • Internationally and industry recognised Level 5 BTEC  Professional Award
  • Use of a post nominal letters after your name e.g. Martin Smith CDCDP
  • Use of the CDCDP® logo
  • Continual Professional Development (CPDs)

“The CDCDP®  program contains lots of useful information regarding US and International standards. Outstanding program and highly recommended.”
- Data Centre Manager – GSU

CDCDP Professional Unit

  • Power Review
    • Power consumption trends
    • Energy availability, security and cost
    • Energy challenges facing the data centre
  • Power Regulations
    • Which regulations affect data centres?
    • Environmental regulations and pressures
    • Energy and environmental programs
  • Power Basics
    • Ohm’s law, Joule’s law, the Kirchhoff laws
    • Electrical parameters
    • AC and DC
    • Single phase and three phase
    • Residual currents
    • Harmonics
  • Power to the Data Centre
    • Where does the electricity come from?
    • Electrical supply options
    • Transformers
    • Surge suppression devices
    • Costs of electrical power
    • Types of tariff available
    • Alternate power supply options
  • Distribution in the Data Centre
    • Electrical circuit requirements
    • Switching devices
    • Power factor correction units
    • Automatic and static transfer switches
    • Main, feeder, sub-main circuits
    • Power distribution units
    • Remote power panels
    • Final circuits
    • Cable and fuse sizing
    • Power distribution and associated losses
    • TN-S systems
    • Energy efficiency
  • Standby Power
    • UPS components, batteries and redundant systems
    • UPS options and considerations
    • Static and maintenance bypasses
    • Standby generators
  • Cooling Review
    • Data Centre limiting factors
    • Sources of cooling inefficiencies
    • Cooling trends
  • Regulatory Climate
    • Which regulations affect data centres?
    • Environmental pressures
    • Cooling efficiency
    • Design considerations & planning redundancy
    • Overview of Computational Fluid Dynamics (CFD)
    • Periodic review process
  • Environmental Parameters
    • Standards, NEBS, ETSI, ASHRAE
    • Operating environment ranges
    • Rate of change
    • ASHRAE psychrometric charts
    • Humidification systems
    • The need for sensors
    • Measuring and monitoring
  • Collecting the Heat
    • Cooling system overview
    • CRACs and CRAHs
    • Maximising existing investment
    • Rack v row options
    • Dynamics and problems of air flow
    • Liquid cooling
    • Comparison of high-density cooling
    • Available cooling options
  • Heat Rejection Or Reuse
    • Heat transfer considerations
    • DX systems
    • Chilled water CRAHs
    • Chiller options
    • Adiabatic cooling
    • CWS and CHWS plant
    • Design considerations
    • Free cooling and free – air cooling
    • Commissioning maintenance
    • Planned preventative maintenance
  • Energy Use Systems
    • Energy efficiency issues
    • Layers of inefficiency
    • Power system provision
    • Cooling system provision
    • Understanding areas of improvements
  • Data Centre Metrics
    • Where and what can we measure?
    • The metric stack
    • Metric characteristics
    • Current industry metrics (PUE, CUE, WUE, ERE, RCI & RTI)
    • Chained value metrics (CADE)
    • Proxy metrics (FVER, DPPE, DCeP)
  • Best Practices
    • Effective v efficient
    • The DC language barrier
    • The multi-functional team
    • Design for efficiency, operability & flexibility
    • Industry recognised best practices
  • IT Infrastructure & Environment
    • Extending the operating envelope
    • Environment zones
    • Accurate IT calculations
    • Energy use in the IT equipment
    • Software and storage considerations
    • Transformation options
    • Energy efficient IT equipment
  • Power Systems
    • Energy use in the data centre
    • DC power train
    • Matching the support to the IT load
    • Transformer efficiencies
    • UPS & motor efficiencies
    • DCiE for modular provisioning
    • Maximising the power factor
    • Measuring and monitoring
    • Infrared inspections
    • Planned electrical safety inspections
    • Implementing data centre electrical efficiency
  • Cooling Efficiency
    • Cooling, a cascade system
    • Affinity laws and cooling equation
    • CRAC and CRAH efficiencies
    • Optimising air-side systems & water-side systems
    • DCiE for cooling options
    • Diagnostic and site specific monitoring
    • Design considerations
  • Efficiency Models
    • Energy calculations
    • Levels of modelling
    • Modelling tools
    • Sources of guidance
  • Design Management
    • Characteristics of project management
    • Key project processes
    • Identifying and engaging with key stakeholders
    • Setting goals
    • Prioritisation of activities
    • Cornerstones of project management
  • Managing the Design Process
    • What is to be delivered?
    • What constraints are there?
    • Managing dependencies
    • Managing the tribes
    • Managing conflict
    • Identifying risk
    • Risk and issue management
    • Change management
    • Reporting and communication
  • Managing the Design Implementation Process
    • Project charter and specification
    • Risk assessment and management
    • Scope management
    • Float and critical path
    • Human resource management
    • Project integration and work breakdown structure
    • Time and cost management
    • Handover and progressive acceptance

There are a number of group discussions and individual design case studies throughout this program.

Program Overview

Learn how to scope, plan and implement a data centre design to meet the ever expanding demands of today’s business environment. Utilising current industry best practices and applicable standards across the key data centre infrastructures.

The Certified Data Centre Professional (CDCDP®) program is proven to be an essential certification for individuals wishing to highlight their expertise and progress their career within the data centre sector.

The program has a comprehensive agenda that explores and addresses the key elements associated with designing a data centre. It teaches industry best practice principles for the design, construction and operation of computer rooms and data centre facilities. The program also breaks down and addresses the requirements of a successful design to meet the business needs incorporating the key infrastructure elements of the physical infrastructure, electrical distribution systems, air-conditioning, data cabling and building support systems. It concludes with a comprehensive case study exercise that leads learners through the design steps from initiation to commission, covering the business decisions, design scope and implementation phases that need to be addressed throughout the design configuration process.

The CDCDP® also takes into account the requirements of the current BS EN 50600 and TIA 942-A standards, industry best practice documentation and codes of conduct. During the program learners will also have access to current standards for reference purposes.

The CDCDP® program is classroom based and led by one of CNet Training’s expert instructors.

The CDCDP® program content is continually updated to reflect the current data centre industry design practices and supporting technology.

The program will prove beneficial for those professionals already working and implementing design projects within a data centre facility or those looking to move into the data centre environment from IT, network, data cabling or facilities management backgrounds.

Program Content

The CDCDP® Program consists of 868 pages of rich technical content of learning and reference material.

Learner Profile

The program is designed for individuals involved with, or responsible for an existing data centre, or those looking to achieve best practice when designing and implementing these facilities. Suitable for those with experience in the data centre sector, the program covers in-depth issues on a wide range of relevant topics and is consistently updated to reflect the latest trends and developments.

Interest Free Payment Option Available for UK Residents

CNet Training now offer up to 12 months interest free payment options for those in the UK. Find out if you are eligible here.

Program Duration

The Certified Data Centre Design Professional (CDCDP®) program is 7 days in duration, however it can be split into two units and taken separately:

The Certified Data Centre Design (CDCD®) – Core Unit is a 3 day unit
The Certified Data Centre Design (CDCDP®) – Professional Unit is a 4 day unit

You must successfully complete the (CDCD®) core unit before moving on to the (CDCDP®) professional unit

Pre-requisites

Experience of working within a data centre environment is essential.

Program Requirements

You are required to bring a laptop or tablet device with you.

Program Objectives

Learners gain a comprehensive insight into the essential elements of data centre design and how to address them in a variety of situations and applications.

You will also gain the following:

  • Official Certified Data Centre Design Professional (CDCDP®) certification
  • Internationally and industry recognised Level 5 BTEC  Professional Award
  • Use of a post nominal letters after your name e.g. Martin Smith CDCDP
  • Use of the CDCDP® logo
  • Continual Professional Development (CPDs)

“The CDCDP®  program contains lots of useful information regarding US and International standards. Outstanding program and highly recommended.”
- Data Centre Manager – GSU

CDCD Core Unit

  • What is a Data Centre?
    • The data centre stack
    • Types of data centre
  • The Design Planning Process
    • Main design considerations
    • Developing a project plan
  • Scoping the Requirement
    • Identifying key stakeholders
    • Market and political drivers
    • National and international standards
    • Availability and resilience classifications
    • Introduction to Uptime Tier model and TIA 942-A recommendations for location, size, heights, floor loading, lighting and decor
  • Raised Access Floors
    • National and international standards
    • Structural and load requirements
    • Recommended floor heights
    • Airflow and sealing
    • Ramps and access
    • Seismic protection
    • Slab floor construction considerations
  • Cabinets
    • Requirements of a cabinet
    • Security, safety and stabilisation
    • Clearance, accessibility and ventilation
    • Cable management
    • Seismic stability considerations
    • Design specifications
  • Power
    • Regulations and codes
    • The meaning of N, N+1 2(N+1), etc
    • Power delivery and distribution losses
    • Uninterruptible Power Supply (UPS) options
    • Generator considerations
    • Power distribution units
    • Power distribution to, and in a rack
    • Remote Power Panels (RPPs)
    • Emergency Power Off (EPO)
    • Estimating power requirements
  • Cooling
    • National and international standards
    • Basics of air conditioning principles
    • CRAHs and CRACs
    • ASHRAE Operational parameters
    • Under floor plenum approach
    • Hot aisle/cold aisle layout principle
    • Hot and cold aisle containment
    • Psychrometric charts
    • Min and max throw distances for under floor air
    • Bypass and recirculation
    • Airflow management
    • Chilled water racks, CO2, free air cooling
  • Earthing & Bonding
    • Applicable standards
    • The terminology of earthing, grounding & bonding
    • Equipotential bonding
    • Electrostatic Discharge (ESD)
    • Functional earths
    • The Signal Reference Grid (SRG)
  • Cable Containment, Management & Protection
    • Applicable standards
    • Separation of power and data cables
    • Administration and labelling
    • Types of conduit, trunking, tray, etc, available
    • Earthing and bonding
    • Containment fill ratio
    • Underfloor v overhead containment
    • Cable management, in and to a rack
    • Fire stopping
  • Delivering the IT Strategy
    • Data centre equipment
    • Functions and protocols, current and future
    • Data centre connections
    • Cabling requirements
    • Cabling standards
    • Cabling options
    • The impact of 40G and 100G
    • The impact of virtualisation
  • Copper and Optical Fibre Cabling Connectivity
    • Cabling standards
    • Cable categories supporting 10GBASE-T, CAT6A & Cat 7A
    • Screened vs unscreened cables
    • High density patching
    • Alien crosstalk
    • Copper test requirements
    • Design for growth management
    • Channel connections
    • Connection topologies
    • Optical connectors, past and present
    • Optical fibre management
    • Types of optical cable
    • Pre-terminated cabling
    • Advantages/disadvantages of pre-terminating cables
    • Optical component loss and link power budgets
    • Application link loss
    • Optical testing requirements
    • Pre-terminated cabling
  • Safety and Manageability
    • Local codes and regulations
    • Fire safety plan
    • ASD and detection systems
    • Fire suppression systems
    • Fire safety cable requirements
    • Security and access control
  • Commission and handover
    • Benefits of commissioning
    • Commission process and test sequence
    • Handover process and training
    • Lessons learned

There are a number of group and individual design case studies throughout this program.

Overview:

This five-day course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere® 6.5, which includes VMware ESXi™ 6.5 and VMware vCenter Server® 6.5. This course prepares you to administer a vSphere infrastructure for an organization of any size. It is the foundation for most other VMware technologies in the software-defined data center.

Note: This course is based on beta software.

Objectives:

  • Describe the software-defined data center
  • Deploy an ESXi host and create virtual machines
  • Describe vCenter Server architecture
  • Deploy a vCenter Server instance or VMware vCenter Server™ Appliance™
  • Use vCenter Server to manage an ESXi host
  • Configure and manage vSphere infrastructure with VMware vSphere® Client™ and VMware vSphere® Web Client
  • Configure virtual networks with vSphere standard switches
  • Use vCenter Server to manage various types of host storage
  • Manage virtual machines, templates, clones, and snapshots
  • Create a vApp
  • Describe and use the content library
  • Migrate virtual machines with VMware vSphere® vMotion®
  • Use VMware vSphere® Storage vMotion® to migrate virtual machine storage
  • Monitor resource usage and manage resource pools
  • Use VMware vRealize™ Operations Manager™ to identify and solve issues through analytics and alerts
  • Manage VMware vSphere® High Availability and VMware vSphere® Fault Tolerance
  • Use VMware vSphere® Replication™ and VMware vSphere® Data Protection™ to replicate virtual machines and perform data recovery
  • Use VMware vSphere® Distributed Resource Scheduler™ clusters to improve host scalability
  • Use vSphere distributed switches to improve network scalability
  • Use VMware vSphere® Update Manager™ to apply patches
  • Perform basic troubleshooting of ESXi hosts, virtual machines, and vCenter Server operations

Intended Audience:

  • System administrators
  • Systems engineers

Prerequisites:

  • System administration experience on Microsoft Windows or Linux operating systems
  • Understanding of concepts presented in the VMware Data Center Virtualization Fundamentals course for VCA-DCV certification

Outline:

1. Course Introduction

  • Introductions and course logistics
  • Course objectives
  • Describe the content of this course
  • Gain a complete picture of the VMware certification system
  • Familiarize yourselfwith the benefits of the VMware Education Learning Zone
  • Identify additional resources

2. Software-Defined Data Center

  • Describe the topology of a physical data center
  • Explain the vSphere virtual infrastructure
  • Define the files and components of virtual machines
  • Describe the benefits of using virtual machines
  • Explain the similarities and differences between physical architectures and virtual architectures
  • Define the purpose of ESXi
  • Define the purpose of vCenter Server
  • Explain the software-defined data center
  • Describe private, public, and hybrid clouds

3. Creating Virtual Machines

  • Introduce virtual machines, virtual machine hardware, and virtual machine files
  • Identify the files that make up a virtual machine
  • Discuss the latest virtual machine hardware and its features
  • Describe virtual machine CPU, memory, disk, and network resource usage
  • Explain the importance of VMware Tools™
  • Discuss PCI pass-through, Direct I/O, remote direct memory access, and NVMe
  • Deploy and configure virtual machines and templates
  • Identify the virtual machine disk format

4. vCenter Server

  • Introduce the vCenter Server architecture
  • Deploy and configure vCenter Server Appliance
  • Use vSphere Web Client
  • Backup and restore vCenter Server
  • Examine vCenter Server permissions and roles
  • Explain the vSphere HA architectures and features
  • Examine the new vSphere authentication proxy
  • Manage vCenter Server inventory objects and licenses
  • Access and navigate the new vSphere clients

5. Configuring and Managing Virtual Networks

  • Configure virtual switch load-balancing algorithms
  • Describe, create, and manage standard switches
  • Describe and modify standard switch properties
  • Create, configure, and manage vSphere distributed switches, network connections, and port groups

6. Configuring and Managing Virtual Storage

  • Create and manage VMware vSphere® VMFS datastores
  • Introduce storage protocols and storage device names
  • Discuss ESXi with iSCSI, NFS, and Fibre Channel storage
  • Introduce VMware Virtual SAN™

7. Virtual Machine Management

  • Create a vApp
  • Perform vSphere vMotion and vSphere Storage vMotion migrations
  • Use templates and cloning to deploy virtual machines
  • Modify and manage virtual machines
  • Create and manage virtual machine snapshots
  • Introduce the various types of content libraries and how to deploy and use them

8. Resource Management and Monitoring

  • Create and use alarms to report certain conditions or events
  • Describe methods for optimizing CPU and memory usage
  • Introduce virtual CPU and memory concepts
  • Configure and manage resource pools
  • Use vCenter Server performance graphs and alarms to monitor resource usage
  • Introduce vRealize Operations Manager for data center monitoring and management

9. vSphere HA and vSphere Fault Tolerance

  • Introduce vSphere Replication
  • Introduce vSphere Fault Tolerance
  • Configure and manage a vSphere HA cluster
  • Explain the vSphere HA architecture
  • Use vSphere HA advanced parameters
  • Enable vSphere Fault Tolerance on virtual machines
  • Use vSphere Data Protection to back up and restore data

10. Host Scalability

  • Work with affinity and anti-affinity rules
  • Describe the functions of a vSphere DRS cluster
  • Configure and manage a vSphere DRS cluster
  • Use vSphere HA and vSphere DRS together

11. vSphere Update Manager and Host Maintenance

  • Use host profiles to manage ESXi configuration compliance
  • Install vSphere Update Manager and the vSphere Update Manager plug-in
  • Use vSphere Update Manager to manage ESXi patching
  • Create patch baselines
  • Scan and remediate hosts

12. Installing VMware Components

  • Describe vCenter Server hardware, software, and database requirements
  • Describe boot-from-SAN requirements
  • Introduce ESXi installation
  • Introduce vCenter Server deployment options
  • Discuss installation of vCenter Server Appliance and a vCenter Server instance

Overview:

The AWS Solutions Architect course is intended to gain detailed understanding about AWS architectural principles and services. Help in gaining the knowledge how cloud calculating is redefining the rules of IT infrastructure architecture, as well as how to design, plan, and scale your AWS Cloud implementation with best practices optional by Amazon. 

Course Objectives: Articulate solution plans and offer direction on architectural best practicesStrategy and deploy scalable, highly available, and fault tolerant systems on AWSIdentify the lift and shift of an current on-premises application to AWSDecipher the ingress and egress of data to and from AWSSelect the appropriate AWS service based on data, compute, database, or security requirementsIdentify appropriate use of AWS architectural best practicesEvaluation AWS costs and classifying cost control mechanisms

Course Content / Exam(s)

Schedule for AWS Certified Solutions Architect

Course Name Duration (days)
AWS Certified Solutions Architect 3

AWS Certified Solutions Architect Benefits

  • Specialists to follow a career in Cloud computing
  • Experts who progress Cloud applications with AWS

Enables us for AWS Solution Architect Associate certification and will enable you to leverage your skills and expertise involving advanced cloud-based solutions, and migrating existing workloads to the cloud.

Course Outline:

  • AWS Risk and compliance
  • Additional Key Services
  • Domain name System (DNS) and Amazon Route 53
  • Database and AWS
  • Elastic Load Balancing, Amazon Cloud Water, and Auto Scaling
  • Amazon Elastic Compute cloud (Amazon EC2) and Amazon Elastic Block Store (Amazon EBS)
  • Introduction to AWS
  • Amazon Simple Storage Services (Amazon S3) and Amazon Glacier Storage
  • Amazon Virtual Private Cloud (Amazon VPC)
  • AWS Identity Access Management (IAM)
  • SQS, SWF and SNS
  • Amazon ElastiCache
  • Security on AWS
  • Architecture best practices

Certified Cloud Security Professional

Overview:

Prove You’re on the Forefront of Cloud Security

In the ever-changing world of the cloud, you face unique security challenges every day — from new threats to sensitive data, to uneducated internal teams. Take command with the CCSP: the premier cloud security certification.The CCSP is a global credential that represents the highest standard for cloud security expertise. It was co-created by (ISC)² and Cloud Security Alliance — leading stewards for information security and cloud computing security.When you earn this cloud security certification, you prove you have deep knowledge and hands-on experience with cloud security architecture, design, operations and service orchestration. Start earning your CCSP today.


This training seminar provides a comprehensive review of cloud security concepts and industry best practices, covering the 6 domains of the CCSP CBK:

  • Architectural Concepts & Design Requirements
  • Cloud Data Security
  • Cloud Platform & Infrastructure Security
  • Cloud Application Security
  • Operations
  • Legal & Compliance

Several types of activities are used throughout the course to reinforce topics and increase knowledge retention. These activities include open ended questions from the instructor to the students, matching and poll questions, group activities, open/closed questions, and group discussions. This interactive learning technique is based on sound adult learning theories. This training course will help candidates review and refresh their cloud security knowledge and help

identify areas they need to study for the CCSP exam and features:

  • Official (ISC)² courseware
  • Taught by an international instructor
  • Student handbook
  • Collaboration with classmates
  • Real-world learning activities and scenarios

You Will Learn How To:

  • Identify and explain the five characteristics required to satisfy the NIST definition of cloud computing
  • Differentiate between various as-a-service delivery models and frameworks that are incorporated into the cloud computing reference architecture
  • Explain strategies for protecting data at rest and data in motion
  • Discuss strategies for safeguarding data, classifying data, ensuring privacy, assuring compliance with regulatory agencies, and working with authorities during legal investigations
  • Contrast between forensic analysis in corporate data center and cloud computing environments

Requirements:

  • Five years of cumulative, full-time working experience in IT (three of which must be in information security, and one of which must be in one of the six CCSP CBK domains)
  • Those without the required experience can take the exam to become an Associate of (ISC)² while working toward the experience needed for full certification

Course Preparation:

  • You will be asked to read documents before the course that will help with your learning and exam preparation

Course Outline

Architectural Concepts and Designs Requirements

  • Reviewing cloud computing concepts
  • Describing cloud reference architecture
  • Security concepts relevant to cloud computing
  • Design principles of secure cloud computing
  • Identifying trusted cloud services

Cloud Data Security

  • Understanding cloud data lifecycle
  • Designing and implementing cloud data storage architectures
  • Designing and applying data security strategies
  • Understanding and implementing data discovery and classification technologies
  • Designing and implementing relevant jurisdictional data protections for personally identifiable information

Cloud Platform and Infrastructure Security

  • Comprehending cloud infrastructure components
  • Analyzing risks associated to cloud infrastructure
  • Designing and planning security controls
  • Planning disaster recovery and business continuity management

Cloud Application Security

  • Recognizing the need for training and awareness in application security
  • Understanding cloud software assurance and validation
  • Using verified secure software
  • Comprehending the Software Development Life-Cycle (SDLC) process
  • Applying the Secure Software Development Life-Cycle

Operations

  • Supporting the planning process for the data center design
  • Implementing and building physical infrastructure for cloud environment
  • Running physical infrastructure for cloud environment
  • Managing physical infrastructure for cloud environment
  • Building logical infrastructure for cloud environment

Legal and Compliance

  • Legal requirements and unique risks within the cloud environment
  • Privacy issues, including jurisdictional variation
  • The audit process, methodologies, and required adaptions for a cloud environment
  • Implications of cloud to enterprise risk management
  • Outsourcing and cloud contract design